At a glance
Chope's operations executives ensure that everything goes smoothly at Chope. They ensure that our client restaurants get the most out of Chope's products by tailoring the system’s settings to the clients’ needs and delivering through hands-on training, and optimise system settings so clients get the most out of our products. They assist with user support and service recovery, and as a result, problem solving and an analytical mind are essential for excelling in this role.

About the role

  • Conduct training for restaurant management and staff, and work to ensure a successful sale by addressing any concerns or doubts the client operations team might have
  • Ensure system adoption by pre-empting client concerns and then advising clients on the range of solutions available
  • Ensure that settings and information are up to date and current in order to accurately reflect the profile of our restaurant clients
  • Respond to urgent client requests as and when necessary
  • Constantly relay and generate feedback to the product team regarding future product improvements
  • Ensure that new restaurants are ready to go live on the various Chope distribution channels
  • Take on additional projects and tasks, such as assisting with data analysis, new product launch and market strategy

Requirements

  • Independent and proactive mindset, with the ability to be productive and efficient with minimal or no supervision in a fast-paced and dynamic work environment
  • Keen attention to detail with strong problem-solving ability; candidates able to pre-empt problems, identify root causes, then formulate and implement solutions with little prompting will be at a strong advantage
  • Strong communication skills and a team player, able to work with other teams and work towards the same goal
  • Business sense with data analytical skills, spot trends and improve workflow to capture unlocked values
  • Ambition to provide world-class service and support market to achieve commercial success
  • Fluent in Cantonese and English (both spoken and written)

While not required, the following skills/experience will be favourably considered

  • Experience in the use of back-end systems / E-commerce platform
  • Experience in the use of restaurant reservations/table management systems
  • Experience in conducting group-level training for a range of audiences
  • Experience in customer service and complaint handling

Why Chope?

  • Meaningful work - you’ll have ownership over and the ability to make a direct impact on the experience we’re delivering to our customers (You’re not here “just to execute”)
  • Autonomy - you’ll be in an environment that enables you to challenge yourself, challenge team members, learn new skills, and try out new things
  • Collaborative and an open culture that values receiving and giving feedback
  • A competitive salary
  • Flexible work arrangements that provide you the balance you deserve